We have made buying a kayak on-line quick, easy and inexpensive! We take great pride in our customer service and take every precaution to make sure your kayak arrives safely to you and that you are kept informed as your order is processed. Typically, you will receive your kayak within 2-4 business days of placing your order.
We have two kayak delivery options available:
1. BUSINESS ADDRESS DELIVERY – $60.00 FOR ALL Continental United States only. UNLESS DELIVERY IS INCLUDED
2. RESIDENTIAL DELIVERY ~ $120.00. UNLESS DELIVERY IS INCLUDED
With Residential Delivery, your kayak is delivered to your door. Residential deliveries require that someone be present to sign for the kayak. You will have the opportunity to choose Residential, . UNLESS DELIVERY IS INCLUDED
HOW DOES IT WORK?
Step 1: You will receive an e-mail from us once your kayak order has been shipped.
Step 2: Typically within 3-4 business days from placing your order, you will either receive your kayak at the Business location, or a call from Residential Delivery service to confirm and schedule the time when you can accept delivery (signature is required!). UNLESS YOU OPT OUT
WE DO NOT ANTICIPATE ANY PROBLEMS WITH YOUR SHIPMENT, BUT PLEASE NOTE:
While damage is very rare, it is important to follow these steps when receiving your kayak, just in case a damage claim does need to be filed. When the kayak leaves our store, it is sent FOB origin, which basically means it is out of our hands from that point forward and we are no longer responsible for it. But do not worry – we will still be there every step of the way to help guide you and facilitate any damage claims, in the unfortunate event your kayak gets damaged during shipping. Just be aware that we are no longer financially responsible for the kayak once it leaves our shop (that means no refunds if the kayak arrives damaged). The damage claim process will result in a replacement kayak being sent to you, but not a refund.
UPON RECEIVING THE KAYAK
As long as these simple steps are followed, you should have no problem receiving your kayak and filing a damage claim if necessary. If you do not follow these steps it may be difficult or impossible to file a damage claim, and refunds are not available once the kayak ships. So make sure you follow these steps!
Step 1: Inspect the kayak! Before you sign anything or take the kayak home, unwrap it from the protective packaging and give it a thorough inspection. Make sure it wasn’t rammed with a forklift, or otherwise damaged during shipping. If you are completely confident that there is no damage, go ahead and sign for the kayak, take it home and enjoy! And send us pictures!
Your other option is to sign pending 24 hour inspection. You can take the kayak ,send the truck driver on his way (if delivered to your house) without unwrapping the kayak. Make sure you do unwrap and inspect the kayak within 24 hours. If you do find damage, continue to Step 2.
Step 2: If your kayak is damaged, you have two options. Your first, and best option is to refuse the shipment altogether if you haven’t already signed pending 24 hour inspection. Do not sign for the kayak. Take pictures of the damage if you can, and inform us ASAP that you are refusing the shipment. Keep the packing material, or make sure it stays with the kayak, do not throw it away. We will handle the claim from this point on and get a new kayak sent to you. If you have signed pending 24 hour inspection, you are now the consignee. That just means that you will have to file the claim, not us, but we will be there to guide you through the process and get a new kayak shipped to you. Make sure you call the Shipper ASAP (within 24 hours) to inform them of the damage, and let us know as well. All contact info for the Shipper will be found in the tracking email you received from us. Take pictures of the damage, and keep the packaging material. As long as the claim is originated within 14 days (this is your responsibility as the consignee), and you contact the Shipper within 24 hours, there should be no problem with your claim.
IF YOU DONT FOLLOW THESE STEPS, AND THEN FIND DAMAGE
If you signed for the kayak without fully inspecting it first, you are now the owner of a damaged kayak. Filing a claim can be difficult at this point and it may require extra shipping and/or replacement costs. Again, refunds are not available for kayaks damaged during shipping. It is very important that you follow the proper steps when receiving your kayak. We will try to assist in any way we can to proceed with a claim, but once the kayak is signed for it becomes your property.